Privacy Policy

2.1 Account Registration Information

When you create an account on Escortastic, we collect:

• Email Address: Required for account creation, login authentication, and communication purposes;
• Username: Your chosen display name for account identification;
• Password: Stored in encrypted form using industry-standard hashing algorithms (bcrypt) for account security;
• Account Type: Whether you are registering as an advertiser or general user;
• Registration Date and Time: Timestamp of account creation;
• Account Verification Status: Information regarding email verification and account authentication.

2.2 Profile and Advertisement Information

For users who create advertising profiles, we collect:

• Profile Name: The professional or business name displayed on your advertisement;
• Physical Characteristics: Age, height, weight, body type, eye color, hair color, breast size, dress size, and other physical descriptors you choose to provide;
• Nationality and Languages: Your nationality and languages spoken;
• Location Information: City, suburb, and service area information;
• Service Details: Type of escort services offered, place of service (incall/outcall), type of service, availability schedules, and rates;
• Profile Description: Textual content describing your services and background;
• Photographs: Images you upload for your profile, including primary and additional photos. Photos are processed and stored with both original and thumbnail versions. We may apply face blurring technology to protect privacy if enabled;
• Contact Information: Mobile phone numbers, landline numbers, WhatsApp details, email addresses, website URLs, OnlyFans links, and other contact methods you choose to display;
• Category Selection: The location category (e.g., Auckland, Wellington, Christchurch) where you advertise;
• Profile Visibility Settings: Whether your profile is public, draft, or private;
• Profile Type: Classification of your profile (independent, agency, etc.).

2.3 Payment and Financial Information

When you purchase subscription plans or credits, we collect:

• Payment Method Details: Credit card information, debit card information, or other payment instrument details processed through our payment gateway (Stripe);
• Billing Information: Billing address and associated contact information;
• Transaction Records: Payment history, transaction IDs, amounts paid, subscription plan selected, payment dates, and transaction status;
• Credit Balance: Your account credit balance, credits earned, credits spent, and transaction history;
• Subscription Information: Active subscriptions, subscription plan type (Premium, VIP, Diamond), subscription start date, expiration date, and renewal status;
• Invoice Data: Invoices and receipts for all transactions.

Note: We do not directly store complete credit card numbers. Payment processing is handled by Stripe, a PCI-DSS compliant third-party payment processor. We only retain the last four digits of your card and card type for reference purposes.

2.4 User Interaction and Engagement Data

We collect information about your interactions with profiles and content:

• Profile Views: Records of profiles you have viewed, including timestamps and frequency;
• Bookmarks/Favorites: Profiles you have saved to your favorites list;
• Likes: Profiles you have liked or favorited;
• Reviews and Ratings: Any reviews, ratings, or feedback you provide for profiles or services;
• Search Queries: Search terms and filters you use to find profiles;
• Click-Through Data: Links clicked, buttons pressed, and navigation patterns within the Service.

2.5 Technical and Device Information

We automatically collect technical information when you access our Service:

• IP Address: Your Internet Protocol address for security, fraud prevention, and analytics purposes;
• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers;
• Browser Data: Browser language, time zone settings, and browser plugins;
• Cookies and Similar Technologies: Data collected through cookies, web beacons, pixel tags, and local storage (detailed in Section 4);
• Log Files: Server logs containing access times, pages viewed, time spent on pages, referring URLs, and exit pages;
• Connection Information: Internet service provider, connection speed, and network information.

2.6 Communications and Support Information

When you communicate with us, we collect:

• Support Inquiries: Questions, complaints, or requests submitted through contact forms or email;
• Email Communications: Correspondence between you and Escortastic, including timestamps and message content;
• Feedback: Survey responses, testimonials, and other feedback you provide;
• Reported Content: Information about content you report as violating our policies;
• Abuse Reports: Details of any abuse, harassment, or policy violations you report.

2.7 Marketing and Promotional Information

• Email Preferences: Your subscription preferences for newsletters, promotional emails, and marketing communications;
• Promotional Responses: Your interactions with promotional emails, including open rates and click-through rates;
• Referral Information: Data about users you refer to the Service and referral bonuses earned.

2.8 Analytics and Performance Data

• Usage Statistics: Aggregate data about Service usage, popular features, and user behavior patterns;
• Performance Metrics: Page load times, error rates, and other performance indicators;
• A/B Testing Data: Information collected during feature testing and optimization;
• Heatmaps and Session Recordings: Visual representations of how users interact with our Service (when applicable).

3.1 Provision and Operation of Services

• Creating and managing your user account;
• Authenticating your identity and verifying login credentials;
• Displaying your advertisement profiles to potential clients;
• Processing and managing subscription purchases and renewals;
• Managing credit balances, transactions, and payment history;
• Providing access to platform features based on your subscription tier;
• Enabling profile search, browsing, and discovery functionality;
• Facilitating bookmarking, favorites, and profile interaction features;
• Publishing profiles in appropriate location categories;
• Managing profile visibility settings (public, draft, expired);
• Tracking profile views, likes, and engagement metrics;
• Providing dashboard analytics and performance statistics to advertisers.

3.2 Photo Processing and Management

• Uploading, storing, and displaying profile photographs;
• Creating thumbnail versions of images for faster page loading;
• Applying face blurring technology when requested or required for privacy protection;
• Organizing photos by primary/secondary designation and sort order;
• Optimizing image sizes and formats for web delivery;
• Storing photo metadata including file types, sizes, and upload timestamps.

3.3 Communication and Customer Support

• Responding to your inquiries, questions, and support requests;
• Sending transactional emails regarding account activities, subscription changes, and payment confirmations;
• Providing technical support and troubleshooting assistance;
• Sending administrative notifications about Service changes, policy updates, or security alerts;
• Communicating about subscription expirations and renewal opportunities;
• Notifying you of profile status changes (published, expired, removed);
• Sending account verification and password reset emails.

3.4 Security and Fraud Prevention

• Detecting, preventing, and investigating fraudulent transactions and activities;
• Monitoring for unauthorized access attempts and security breaches;
• Preventing multiple account creation by the same user;
• Verifying payment information and preventing payment fraud;
• Identifying and blocking malicious users or bots;
• Enforcing our Terms of Service and acceptable use policies;
• Protecting against spam, phishing, and other abusive activities;
• Maintaining audit logs for security investigations;
• Implementing rate limiting and abuse prevention measures.

3.5 Content Moderation and Compliance

• Reviewing user-submitted content for compliance with our advertising standards;
• Detecting and removing prohibited content (underage content, illegal services, etc.);
• Investigating reported violations and abuse;
• Ensuring advertisements comply with New Zealand laws and regulations;
• Verifying that profile photographs accurately represent advertisers;
• Removing misleading or fraudulent advertisements;
• Enforcing age verification requirements;
• Complying with legal obligations and law enforcement requests.

3.6 Platform Improvement and Analytics

• Analyzing user behavior to improve Service functionality and user experience;
• Conducting A/B testing to optimize features and interfaces;
• Identifying popular features and content to inform product development;
• Monitoring Service performance and identifying technical issues;
• Understanding search patterns to improve search algorithms;
• Analyzing geographic usage patterns to expand location categories;
• Measuring advertising effectiveness and profile visibility;
• Generating aggregate statistics and reports (anonymized data);
• Researching market trends and user preferences.

3.7 Marketing and Promotional Activities

• Sending promotional emails about new features, subscription plans, or special offers (with your consent);
• Displaying targeted advertisements based on your interests and browsing behavior;
• Notifying you about subscription plan upgrades or promotional discounts;
• Conducting surveys and requesting feedback to improve our Service;
• Creating personalized recommendations for profiles you may be interested in;
• Implementing referral programs and tracking referral bonuses;
• Marketing our Service through third-party advertising platforms.

Note: You can opt out of marketing communications at any time through your account settings or by clicking "unsubscribe" in any promotional email.

3.8 Subscription and Billing Management

• Processing subscription plan purchases and upgrades;
• Managing automatic renewals and recurring billing;
• Calculating and deducting credits for profile publications;
• Generating invoices and payment receipts;
• Tracking subscription expiration dates and sending renewal reminders;
• Automatically changing profile visibility upon subscription expiration;
• Processing refund requests (when applicable under our policies);
• Maintaining transaction records for accounting and tax purposes.

3.9 Legal and Regulatory Compliance

• Complying with applicable laws, regulations, and legal processes;
• Responding to lawful requests from law enforcement and government authorities;
• Enforcing our legal rights and defending against legal claims;
• Preventing illegal activities such as human trafficking, exploitation, or money laundering;
• Maintaining records required by law (e.g., financial records, transaction logs);
• Conducting investigations into suspected criminal activity;
• Cooperating with regulatory authorities and investigations.

4.2 Types of Cookies We Use

4.3 Third-Party Cookies

We allow certain third-party services to place cookies on your device:

• Stripe: Payment processing and fraud detection;
• Google Analytics: Website traffic analysis and user behavior tracking;
• Advertising Networks: Displaying targeted advertisements;
• Social Media Platforms: Enabling social sharing and login features.

Note: Third-party cookies are governed by the respective third party's privacy policy. We do not control these cookies and encourage you to review the privacy policies of these services.

4.4 Managing Cookies

You have several options for managing cookies:

• Browser Settings: Most browsers allow you to refuse or delete cookies through their settings. Instructions are typically found in the "Help" or "Preferences" menu;
• Opt-Out Tools: You can opt out of interest-based advertising through industry opt-out pages;
• Do Not Track: We currently do not respond to "Do Not Track" signals, as there is no industry standard for compliance;
• Mobile Settings: Mobile devices may have settings to limit tracking through mobile apps.

Warning: Disabling cookies may affect the functionality of our Service. Some features may not work properly without cookies enabled.

5.1 Public Profile Information

When you create and publish a profile advertisement on Escortastic, certain information becomes publicly visible to all users of the Service and may be indexed by search engines:

• Profile name and photographs;
• Physical characteristics and descriptions you choose to publish;
• Service details, availability, and rates;
• Location information (city and suburb);
• Contact information you choose to display;
• Profile views count, likes count, and public reviews;
• Any other information included in your public advertisement.

Important: You have full control over what information appears in your public profile. Do not include any information in your public profile that you do not wish to be publicly accessible.

5.2 Service Providers and Business Partners

We share information with third-party service providers who perform services on our behalf:

• Payment Processors (Stripe): Payment information for processing transactions, subscription billing, and fraud detection;
• Cloud Hosting Providers: Server hosting, data storage, and content delivery network services;
• Email Service Providers: Sending transactional and marketing emails;
• Analytics Providers: Website analytics, user behavior analysis, and performance monitoring;
• Customer Support Tools: Managing support tickets and customer communications;
• Security Services: Fraud detection, DDoS protection, and security monitoring;
• Marketing Platforms: Email marketing, advertising, and promotional campaigns;
• Photo Processing Services: Image optimization, thumbnail generation, and face blurring technology.

All service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using your information for any purpose other than providing services to us.

5.3 Legal Requirements and Law Enforcement

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or legal processes;
• Respond to lawful requests from law enforcement or government authorities;
• Enforce our Terms of Service and other agreements;
• Protect our rights, property, or safety, or that of our users or the public;
• Prevent or investigate suspected fraud, security breaches, or illegal activities;
• Cooperate with investigations into human trafficking, exploitation, or other serious crimes;
• Comply with financial reporting and tax obligations.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website of any such change in ownership or control of your personal information, along with any choices you may have regarding your information.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. This may include statistical information about our user base, traffic patterns, demographics, and usage trends. Such information may be shared with advertisers, partners, investors, or the public for business, marketing, or research purposes.

6.2 Technical Security Measures

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols. Passwords are hashed using bcrypt, a strong one-way hashing algorithm;
• Secure Hosting: Our servers are hosted in secure data centers with physical access controls, environmental controls, and redundant infrastructure;
• Database Security: Database access is restricted to authorized personnel only, with multi-factor authentication and encrypted connections;
• Firewall Protection: Network firewalls protect our systems from unauthorized access and malicious traffic;
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans;
• Access Controls: Role-based access control ensures employees only access data necessary for their job functions;
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors (Stripe);
• Backup and Recovery: Regular automated backups ensure data can be recovered in case of system failure.

6.3 Organizational Security Measures

• Employee Training: Staff members receive training on data protection and privacy best practices;
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements;
• Incident Response Plan: We maintain procedures for responding to security breaches;
• Vendor Management: Third-party service providers are evaluated for security practices;
• Data Minimization: We collect only the information necessary for specified purposes;
• Regular Reviews: Privacy and security practices are reviewed and updated regularly.

6.4 User Security Responsibilities

You also play a role in protecting your information:

• Choose a strong, unique password and keep it confidential;
• Do not share your account credentials with others;
• Log out after each session, especially on shared or public devices;
• Keep your contact information up to date;
• Report any suspicious activity or unauthorized access immediately;
• Be cautious about the information you include in your public profile;
• Use secure internet connections when accessing your account.

7.2 Specific Retention Periods

• Active Accounts: Information is retained for as long as your account remains active;
• Closed Accounts: Most account data is deleted within 30 days of account closure, except where retention is required by law;
• Transaction Records: Financial records are retained for 7 years to comply with tax and accounting regulations;
• Communication Records: Support emails and communications are retained for 2 years;
• Analytics Data: Aggregated analytics data may be retained indefinitely in anonymized form;
• Security Logs: Security and access logs are retained for 1 year for fraud prevention and security purposes;
• Marketing Data: Marketing preferences and email history are retained until you unsubscribe or close your account;
• Legal Holds: Data subject to legal holds or litigation is retained until the matter is resolved.

7.3 Account Deletion

You may request deletion of your account at any time:

• Log into your account and navigate to account settings;
• Select "Delete Account" and follow the prompts;
• Alternatively, contact us at privacy@escortastic.co.nz to request account deletion;
• Upon deletion, your profile will be immediately removed from public view;
• Most personal information will be permanently deleted within 30 days;
• Some information may be retained as required by law or legitimate business interests;
• Backup copies may persist in our systems for up to 90 days before permanent deletion.

Important: Account deletion is permanent and cannot be undone. Any unused subscription time will not be refunded.

8.1 Right to Access

You have the right to request access to the personal information we hold about you. You can access most of your information through your account dashboard. For additional information, contact us at privacy@escortastic.co.nz.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most information through your account settings or by contacting us.

8.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, ongoing disputes, fraud prevention). See Section 7.3 for account deletion procedures.

8.4 Right to Object

You have the right to object to certain processing of your personal information, particularly processing based on legitimate interests or for marketing purposes.

8.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. Contact us at privacy@escortastic.co.nz to make such a request.

8.6 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time. This includes unsubscribing from marketing emails or revoking permissions previously granted.